Digital Operations Consultant

Job Description

Reading Ways offers full-service consultancy to improve students' literacy skills. Our work is based mainly in the United States and done through Zoom and our Learning Platform.

The role of the Digital Operations Consultant is to develop digital strategy and create a positive customer experience across our channels by understanding the needs of our users and potential customers.  

Responsibilities and Tasks: 

  • Build/troubleshoot/optimise our digital workflows by maintaining and extending our Zapier automations. 
  • Follow up with service providers to ensure that our learning platform is up to date and secure. 
  • Maintain a scalable virtual machine (DigitalOcean droplet) and regularly update/run Jar files. 
  • Use Metabase to track user engagement from several sources and generate insights.  
  • Analyze and improve our user experience on our Website and Learning Platform.
  • Work with the creative team to design technical features and present information and data visually. 

Required skills: 

  • HTML, CSS, and Javascript 
  • Data query language (specifically SQL would be a plus)
  • Basic knowledge of APIs 
  • Automating workflows 
  • Experience with maintaining and posting on content management systems 
  • Some knowledge of servers and CMS/LMS backends 

Desired Skills:

  • Knowledge of webhooks
  • Familiar with digital workspaces such as Google Workspace and Notion.so 
  • Some familiarity with digital print and InDesign 
  • Some familiarity with Adobe Premiere Pro or similar software, and ability to cut, add text, and export video optimal settings for Vimeo
  • An interest in design 
  • Good knowledge of MS Word and Excel 

Competencies and Skills:

  • Enjoys working with others to brainstorm, or to give and receive feedback. 
  • Communicates issues and updates with team members. 
  • Able to prioritize and shift between tasks. 
  • Acts on own initiative according to the business needs.
  • Knows when to think out of the box/be creative, but also be functional and effective when needed. 

Details: 

  • Type of employment: part-time, 2-3 full days a week with the opportunity to grow into a full-time position. 
  • Ideal Start: December 2021  
  • Remote work 


To apply, send your resume and cover letter to contact@readingways.org.

We're Hiring!
Reading Ways is looking for a candidate to fill the position of Digital Operations Consultant. We value analytic skills, creativity, and attention to detail in this position. If you're interested, please contact us or apply today.
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